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FAQs

Not sure which service is right for you? Want more details on what's on offer? find the answer to these questions and more below.


What happens during a group session?

Our group sessions are attended usually by between 10 to 20 people. Your adviser will give you information on subjects such as how to manage portion sizes, read food labels, and understand eating ‘triggers’ as well as a range of tools to help you to improve your eating choices and habits. There will be an opportunity to have a group discussion with the other members to share some of the difficulties in maintaining weight loss and some of the successful changes you have made that have helped you to lose weight.

What happens if I can’t attend all of the 12 sessions?

We strongly recommend that you attend at least 9 of the 12 sessions to get the full benefit from the programme. If you find that you are unable to attend regularly due to a change in circumstances speak to your adviser who will be able to guide you on what to do next. This could be to start again at a future date or to get some self-help support through our wellbeing workers.

I’m very nervous about attending a group session

It is not unusual for people to get nervous about attending a session. When you turn up to your first session your adviser will be there to welcome you and make you feel comfortable along with the other members of the group. If you do find the group situation difficult then speak to a member of our team and we can discuss other options that may be available.

Self- management suits me best but will I get the chance to meet others who go to your services?

Everyone accessing one of our weight management programmes gets the opportunity to attend the follow-up group sessions where you can get weighed, meet an adviser and meet others who are attending our service.

I am interested in bariatric surgery; do you offer this?

If this is something you are interested in you need to talk to your GP who will be able to advise you about whether this is something that you might benefit from, can access and how.

I want to lose weight through exercising more, can you help?

The most effective way to lose weight is through combining changes to your eating with getting more active. We can provide you with all the support and guidance you need to lose weight through our programmes and can help you increase your levels of activity and exercise as part of our support.

I am not sure if this is for me?

If you’d like to talk through your options or find out more about whether this is for you or not then please give us a call or e-mail us and we can talk you through your options in more detail. Or ask your GP to refer you to one of our wellbeing team who can offer you some advice and support about what other services might be available for you.

Which service is right for me?

Our service will consider your smoking habits, any medical condition you may have, how many times you have tried to quit before and where you live, in order to recommend the most appropriate service for you.

How much does this service cost?

This service is free for everyone. You may be asked to pay prescription charges for your stop smoking products or medication.

Can I start off by just cutting down the number of cigarettes I smoke?

We are a stop smoking service so when you join our service we will expect you to quit smoking completely on your agreed quit date. Cutting down is not the best way to finally quit smoking and to stay quit.

How much support will I receive?

You will receive weekly support from your Stop Smoking Adviser, either face-to-face or telephone, depending on the service that is appropriate for you, for a minimum of 4weeks quit.  We will continue to support you less frequently until you are 12 weeks quit.

Do I need to do anything?

Yes, we will expect you to commit to the programme and follow the advice and support of your Stop Smoking Adviser. We will also require you to attend a face-to-face clinic, even if you are receiving telephone support, when you are 4weeks and 12weeks quit in order to obtain your carbon monoxide(CO) verification.  This is done by blowing into a CO Monitor to test the CO levels in your breath; this will verify whether you are a non- smoker.

What if I struggle to stop smoking?

We know that sometimes, depending what is going on in your life, that the time might not be right for you to stop smoking.  You can always come back to the service when the time is right for you to stop smoking. We may also be able to offer you the support of a Wellbeing Worker, who can help you through those difficult times in your life. 

If I join the health referral scheme, what support will I receive?

You should receive an initial assessment and induction at your chosen leisure centre and then 2 free activity sessions per week for 12 weeks. (free activity sessions may differ at some leisure centres and some leisure centres do not offer gym sessions in the offer).

What will I need to take with me?

A pair of trainers, some comfortable clothing and a bottle of water.

How much will this cost?

The health referral scheme is free to anyone who fits the eligibility criteria.

Can I self-refer into the Wellbeing Service?

No but your GP, a Health Professional or other service provider can refer you using the refrral form.

How long are the appointments with the Wellbeing Worker?

The first appointment can be up to an hour, after that they are generally 30 minute review sessions.

How long can the Wellbeing Service support me?

Generally, this around a month, however this may be shorter or longer depending upon the plan/ goals and how things are going.

I’m not good at going to new places; can a Wellbeing Worker help me?

Wellbeing Workers can support you to initially attend a service/ new activities in your local area by going along with you or meeting your there.

What happens at my first appointment?

During the first session the Wellbeing Worker will ask you questions about your lifestyle and what you want to change, they will complete an assessment with you and help you set goals around what you want to change.

Where will I see the WBW?

Wellbeing Workers offer support from a number of settings, including GP surgeries, job centres and at other community venues.

This page was last updated on: Thursday 19th November 2015